Your gift, payment and privacy.

A Word From is operated by Sneaky Dumpling. Contact support@awordfrom.com for help with a purchase, a missing recording or a privacy request.

Find a purchased gift

Start with your saved private gift page, browser history or an enabled recipient link. The recipient link lets you play and download the audio; your private gift page also manages the remake and sharing.

Find my gift explains the available recovery options. Keep a downloaded MP3 as your own copy.

Payment went through, but the gift is locked

Do not pay again. Reopen the return page from checkout and allow payment confirmation to finish. If the recording remains locked, email us using the address you entered at checkout and include the date and Stripe receipt reference. Never send a card number, security code or password.

Recording or pronunciation problems

Listen to the personalized preview before paying. Each purchase includes one successful remake for the words, pronunciation or background music. A failed remake does not use the allowance, and your current purchased recording stays available while a replacement is prepared.

Privacy, deletion and rights enquiries

Email support@awordfrom.com to request access to or deletion of information, or to raise a voice, character or artwork rights concern. We may need to verify your relationship to a purchase before sharing personal information or changing access. Turning off a recipient link does not delete recordings or downloaded copies.

See the purchase terms and privacy notice for details.